Privacy Policy
We are committed to maintaining the trust and confidence of the visitors to our website. Here you’ll find information on how we treat data we collect from visitors to our website.
You can use the website without disclosing any personal information.
ANALYTICS
This website collects personal data to power our site analytics, including:
• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address
This information may also include details about your use of this website, including:
• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps
We share this information with Squarespace and Google Analytics, our website analytics providers, to learn about site traffic and activity.
COOKIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
• These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
• These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
FORMS
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We do not share your information with other third parties. You are entitled to access the personal information that we hold.
WEBSITE VISITORS
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
• Information about your browser, network and device
• Web pages you visited prior to coming to this website
• Web pages you view while on this website
• Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
FONTS
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
• Information about your browser, network, or device
• Information about this site and the page you’re viewing on it
• Your IP address
APPOINTMENT BOOKING
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
• Name
• Email address
• Phone number
• Details relating to your appointment (for example, who referred you)
• Files you uploaded
We share this information with Calendly, our scheduling service provider, so that they can provide online booking services to us.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-part tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
THE PERIOD OF DATA RETENTION
Team Empathy will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
DATA AMENDMENTS
Upon receiving a request from you to update, correct or amend your personal data, we will make the amendments within a period of 7 days from the date that the request was received.
SECURITY
We are committed to taking appropriate measures designed to keep your data secure. All computer equipment that contains client information is password or biometrically protected and is regularly scanned for viruses and malware. Our processes are designed to protect your data from loss, theft, misuse and accidental, unlawful or unauthorised access, disclosure, alteration, use and destruction.
CORRECTING YOUR PERSONAL INFORMATION
YOUR RIGHTS
Under the Privacy Act 1993, you have the right to access and ask us to correct or delete any of your personal information provided to us in connection with your use of this website. Contact us if:
• you would like to see or change your personal information that you provided, or
• you have any concerns regarding your privacy.
IF YOU HAVE A PRIVACY COMPLAINT
Every precaution will be taken to avoid a breach of your data. However, if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken.
If you have any concerns regarding privacy, please email or call us.
If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Contact details for the Office of the Privacy Commissioner
CHANGES TO THIS PRIVACY NOTICE
We keep our privacy notice under review. This privacy notice was last updated August 2024.